Journey Builder

VIP Reactivation — Q2

Multi-step engagement flow with AI-decision routing across WhatsApp, Email, and Push.

Live · 2,840 in flow

Entered

2,840

Active

1,124

Recovered

387

Exit no-action

468

Conversion

13.6%

Drag to add

Trigger

AI Decision

Branch

Wait

Push

Update Audience

AI Templates

Welcome series

5-step new user onboarding

Cart recovery

3-step abandonment flow

Win-back

7-day dormancy reactivation

TRIGGER2,840 in

No activity 7d

Trigger · VIP segment

WAIT

Wait

1 hour

AI94% accuracy

AI: best channel?

Predict + route

CHANNEL1,742 sent

WhatsApp message

VIP bonus offer

CHANNEL624 sent

Email message

Curated come-back

CHANNEL474 sent

Push notification

Rich media

WAIT

Wait

48 hours

DECISION

Did convert?

Check event

EXIT387 won back

Add to 'Recovered'

Exit journey

CHANNEL1,210 sent

Final push

Last-chance offer

AI Decision Node

Best channel routing

AI predicts the best channel per customer based on engagement history.

Model

channel-router-v3.2Active

94% accuracy · Updated 2h ago

Channel distribution (preview)

WhatsApp62%

Email22%

Push16%

Fallback

Frequency cap

Max 3 messages / 24h

Across all channels