Solutions

A platform that scales with how you sell.

Eleven modules under one roof — share data, share audiences, share intelligence. Every workflow stays on the same brain.

Engagement

Build and orchestrate every customer interaction

CRM Automation

A single source of truth for every contact — with rule-based and AI-driven automations that enrich, score, and route.

·Unified 360° customer profile
·Automated lead scoring & routing
·Lifecycle stage progression
·Custom attributes & event tracking

Customer Journeys

Drag-and-drop journey builder with triggers, branches, channel actions, and AI decision nodes. From welcome flows to win-back.

·Drag-and-drop visual builder
·Conditional branching & A/B paths
·AI-decision nodes
·Real-time journey analytics

Campaign Management

Plan, schedule, A/B test, and launch campaigns across every channel with enterprise approval gates.

·Cross-channel orchestration
·A/B & multivariate testing
·Approval workflows
·Calendar view & conflict detection

Loyalty & Rewards

Design loyalty tiers, points-earning rules, redemption catalogs, and gamification — all without writing code.

·Tier & points engine
·Rewards catalog
·Gamification rules
·Redemption analytics

Intelligence

AI-powered insight and decisioning

AI Segmentation

Beyond traditional rules — predictive segments built by AI: churn-risk, high-LTV-at-risk, next-best-action.

·Visual AND/OR segment builder
·AI-suggested high-value segments
·Predictive scoring (churn, LTV, intent)
·Live segment size estimator

Customer Retention

Identify at-risk customers before they leave, with AI-generated reason codes and win-back recommendations.

·Churn-risk scoring (0–100)
·RFM analysis grid
·Cohort retention heatmap
·AI win-back recommendations

Reporting & Analytics

Drag-and-drop dashboards, funnel analysis, cohort retention, and multi-touch attribution across all channels.

·Drag-to-build dashboards
·Funnel & cohort analysis
·Multi-touch attribution
·Scheduled exports

Channels

Reach customers wherever they are

WhatsApp Automation

Template library, broadcast campaigns, two-way conversation inbox, automation rules, and opt-in compliance.

·Template library + approvals
·Broadcast & triggered campaigns
·Multi-agent conversation inbox
·Opt-in & compliance management

Email Automation

Drag-and-drop composer, triggered campaigns, A/B testing, and a deliverability dashboard with SPF/DKIM/DMARC monitoring.

·Visual email composer
·Triggered & broadcast types
·Deliverability monitoring
·Domain authentication

Push Notifications

iOS, Android, and Web push with rich media, deep-link routing, and silent quota controls.

·iOS + Android + Web push
·Rich media & deep-links
·Device-preview composer
·Frequency capping

Omnichannel Messaging

Send across WhatsApp, email, SMS, push, and in-app from a single composer with channel preference logic and fallback chains.

·Single composer, every channel
·Channel preference logic
·Fallback chains & retry
·Cross-channel timeline view

One audience graph. One AI brain. Eleven surfaces.

That's the WELSGLOBAL difference: every module reads from and writes to the same customer record, so AI insights compound across channels instead of fragmenting.